Revenue Renewals Specialist | Hybrid | Reston, VA

Ellucian • Full-time • Hybrid in Reston, Virginia, United States • 1d ago

Fast Facts

The Revenue Renewals Specialist at Ellucian will focus on maintaining client relationships and driving the renewals process for multi-year contracts in a hybrid role located in Reston, VA.

Responsibilities: Key responsibilities include growing the customer base through renewal contracts, strategizing upsell opportunities, engaging with existing customers for renewal pricing, and collaborating with teams to enhance the renewal process.

Skills: Required skills include 2+ years of renewals experience, strong negotiation and closing skills, organizational abilities, excellent communication skills, and proficiency in CRM tools like Salesforce.

Qualifications: Preferred qualifications involve prior experience in IT, Cloud, or SaaS sectors, problem-solving aptitude, and a passion for customer satisfaction.

Location: Reston, Virginia, United States

Compensation: Not provided by employer. Typical compensation ranges for this position are between $65,000 - $95,000.

About Ellucian

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

About the Opportunity

The Renewals Specialist is a key member of the Sales team who drives strategic conversations with our clients that will contribute to retaining partnerships. They will own and lead the renewals process and enhance the customer experience, all while securing long-term commitments. Success will be defined by identifying key players involved in the decision making process, deciphering and communicating pertinent account information, and forecasting your revenue contributions to renewals leadership.

Where you will make an impact

Grow and retain customer base by selling multi-year renewal contracts
Strategize with account team for potential upsell opportunities and communicate the value of add-on products to end user
Identify potential modernization opportunities and coordinate with sales for a smooth handoff
Understand product deployments to find ways of streamlining the full ERP suite of products
Review, audit, and true up users counts to ensure contractual compliance
Engage with existing customers to provide renewal pricing quotes and negotiate terms
Communicate value to customers to ensure a successful renewal process
Collaborate with Sales, Customer Success Managers, and Upper Management to execute the renewal process and ensure a positive experience for the customer
Review customer contracts and understand contractual agreement terms
Understand and represent benefits of offerings at Ellucian
Accurately forecast renewals in Salesforce CRM
Contribute to the growth of the renewal organization by providing feedback on improvements and new processes

What you will bring

At least 2+ years renewals experience in inside sales, renewals, or a quota carrying position
Renewals / IT / Cloud / SaaS experience preferred
Proven track record of discovery, negotiation, and closing skills
Strong organizational and time management skills
Excellent communication and interpersonal skills
Self-motivated, adaptable, and proactive
Enthusiastic passion for driving client satisfaction
Experience in using Excel, SFDC, or similar tools
Strive to develop and grow within a company
Have an entrepreneurial mindset and a constant drive to succeed
Are passionate about creating a great customer experience
Solve problems with curiosity and creativity
Have strong negotiation and problem-solving skills
Demonstrate clear communication moxie with the ability to effectively lead conversations
Possess defined organizational skills with attention to detail
Embrace a fun, dynamic, and motivating environment
Invest in relationships internally and externally
Contribute to a positive team environment

What makes #Ellucianlife

Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
Wellness
Headspace Care (mental health)
Wellbeats (virtual fitness classes)
RethinkCare & Wellthy– caregiver supporq
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with:
Education Assistance Program
Professional development opportunities

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